ZOOMIMI
Shipping policy
Important Notice: Opened or Used Products
For the health and safety of pets and to prevent cross-contamination,
once a product has been opened or used, we are unable to support returns or exchanges for non-quality-related reasons.
We sincerely appreciate your understanding and support.
Thank you for helping us protect the well-being of every furry friend 💛
Returns
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be:
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In the same condition that you received it
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Unworn or unused
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With original tags attached
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In its original packaging
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Accompanied by a receipt or proof of purchase
How to Start a Return
To start a return, please contact us at:
Returns must be sent to the following address:
[INSERT RETURN ADDRESS]
If your return is accepted, we will provide:
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A return shipping label
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Instructions on how and where to send your package
⚠️ Items returned without first requesting a return will not be accepted.
For any return-related questions, feel free to reach out anytime at support@zoomimi.com.