Thank you for choosing zoomimi.
Each of our pet products is thoughtfully crafted with care and love.
To ensure product quality and protect the health and safety of all pets, please read the following policy carefully before making a purchase.
Important Notice: Opened or Used Products
For the health and safety of pets and to prevent cross-contamination,
once a product has been opened or used, we are unable to support returns or exchanges for non-quality-related reasons.
We sincerely appreciate your understanding and support.
Thank you for helping us protect the well-being of every furry friend 💛
Returns
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be:
-
In the same condition that you received it
-
Unworn or unused
-
With original tags attached
-
In its original packaging
-
Accompanied by a receipt or proof of purchase
How to Start a Return
To start a return, please contact us at:
Returns must be sent to the following address:
zoomimi Returns
1785 Flight Wy
Tustin, CA 92782
United States
If your return is accepted, we will provide:
-
A return shipping label
-
Instructions on how and where to send your package
⚠️ Items returned without first requesting a return will not be accepted.
For any return-related questions, feel free to reach out anytime at support@zoomimi.com.
Damages and Issues
Please inspect your order upon delivery.
If the item is defective, damaged, or if you received the wrong item, contact us immediately so we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to:
-
Return the item you have
-
Once the return is accepted, place a new order separately
Returns
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be:
-
In the same condition that you received it
-
Unworn or unused
-
With original tags attached
-
In its original packaging
-
Accompanied by a receipt or proof of purchase
Refunds
We will notify you once we’ve received and inspected your return.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note: it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at:
